What, no apology!?

I didn't even receive an apology (of any sort) from Citibank! Not even follow ups to check if my issue had been cleared up or anything.

Did they even get my letter at all?

I remember seeing a cartoon clip once... it depicted a company's "Feedback and Suggestions" box at a store. A customer placed his comments into the "Feedback" box's slot. On the other side, a company employee receives the paper and feeds it into the shredding bin, without reading it.

I think this is very true.









_